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Make a Referral

This page will enable you to refer to St Elizabeth Hospice
services, including Zest and care for patients in Great Yarmouth
and Waveney.

This is the first step in enquiring about whether the hospice is the right place for you or a loved one to be supported with a life-limiting illness.

St Elizabeth Hospice provides care for anyone over the age of 18 living with life-limiting illness. In some circumstances, the hospice will support people between the age of 14-18 alongside the individual’s main care provider.

We offer palliative support and advice for all people living within East Suffolk and Great Yarmouth and Waveney via our 24 hour telephone helpline, OneCall on 0800 567 0111.

Read all our referral criteria below before referring.

Talk to our team via OneCall: 0800 567 0111 Referral criteria & what we offer

How do I refer?

Fill in the form below or talk to us via OneCall to refer on the phone.

If you need British Sign Language options, click on the OneCall button below to see video and BSL interpreting support so we can help to process your referral.

Our team aim to review all referrals within 48 hours.

BSL options Refer online OneCall: 0800 567 0111

Referral criteria for our specialist palliative input

Our specialist palliative care teams are available to people with life limiting illness with symptoms that cannot be resolved by generalist services.

We will support with palliative symptom and end of life care needs, which cannot be resolved by usual care providers, when someone also meets one of the following criteria:

  • Advanced and/or progressive, incurable condition.
  • General frailty and co-existing conditions which are rapidly deteriorating and reaching the end stage of their condition.
  • Assessed to be in the last weeks of life and rapid short-term care support is required to enable people to remain at home
  • Existing conditions if they are at risk of dying from a sudden acute crisis as a result of their condition
  • Life-threatening acute conditions caused by sudden catastrophic events

We aim to review all new referrals the next working day and make contact within 5 working days. If the response required is more urgent, please still refer with as much information as possible, and call our OneCall advice line on 0800 5670 111.

What we may offer:

  • Advice, information and support
  • Short-term interventions in relation to specific unresolved problems – this could be a few sessions or a one-off intervention and/or collaborative working with the referrer or other health professionals
  • Ongoing support for patients with multiple complex problems that need specialist input over a long period of time
  • Personal care for those needing care at home in the final weeks of life
  • Admission to our Inpatient Unit for complex symptom control or immediate end-of-life care
  • Emotional and spiritual support

What service do you need?

Click on the best option for you below.

If you have any queries, please call us via our 24/7 advice line OneCall on 0800 567 0111.

Care in East & Mid-Suffolk

We provide care at the hospice in Ipswich, in people’s homes and in community settings, such as nursing homes.

Click here to refer for Ipswich, East & Mid-Suffolk.
Care in Great Yarmouth & Waveney

We provide care in people’s homes, at Beccles Hospital and give support to teams at James Paget Hospital.

Please note, your referral will be filled out on East Coast Community Healthcare website, who we work with to deliver care in the area.
Zest Young Adult Care

We support young adults aged 14 and above with life-limiting and incurable illness. We cover Suffolk and North East Essex for referrals.

This service also helps with the transition from children hospice services, such as East Anglian Children’s Hospices (EACH).

Request Bereavement or Emotional & Spiritual Support

LivingGrief Bereavement Support

LivingGrief support is available across our region for those mourning a loss from a progressive or life-limiting condition. See full details of our criteria and refer here.
565 Service: Children Support

The 565 service is available to children and young people who live in the East & Mid-Suffolk area who are mourning a loss from a progressive or life-limiting condition.
Emotional & Spiritual Support

The Emotional Wellbeing Team is here to support patients and families facing life-limiting illness. Refer yourself or a family member to our Emotional & Spiritual Support team.
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