Safeguarding is the action taken to promote the welfare of adults and children and protect them from abuse, risk and harm. It’s also about educating those around them to recognise the signs and dangers.
St Elizabeth Hospice has a zero-tolerance approach to abuse, neglect or discrimination of any person.
St Elizabeth Hospice believes that living a life that is free from harm and abuse is a fundamental right of every person. We have a statutory duty to promote the welfare of our service users and to protect vulnerable families from abuse, neglect, exploitation, radicalisation and risk of harm.
St Elizabeth Hospice recognises safeguarding as a high priority. To achieve this, we ensure robust arrangements are in place to provide strong leadership, vision and direction for safeguarding, providing clear accessible policies and procedures in line with relevant legislation, statutory guidance, and best practice. We have clear lines of accountability for safeguarding our service users, such as explicit governance arrangements, monitoring, auditing and sharing learning and development from incidents.
To ensure our workforce is competent and our practice is current all our clinical and non-clinical staff, volunteers and trustees are trained at the appropriate level to their role and responsibility in line with the Healthcare Intercollegiate models.
an adult, child or young person is in immediate danger or a crime has been committed.
a life is at risk, someone has seriously injured themselves or has taken an overdose.
there is a mental health crisis. After calling 111, select the ‘mental health option’.
Call Kerrian via our 24/7 Advice Line, OneCall, on 0800 567 0111.
Alternatively, you can email Kerrian by clicking this box.
Please note, Kerrian works:
OneCall 24/7 Advice Line: 0800 567 0111
Ask to speak to Safeguard Deputy
Click this box to find out how to access OneCall.
The Safeguarding Children Boards and Safeguarding Adult Boards are made up of representatives from social care, the police and health, and are responsible for ensuring safeguarding arrangements are in place.
Each Board has a website for useful information, such as categories and signs of abuse, up to date legislation, resources and training opportunities for both the public and professionals.
This is a free app that has been co-developed by the NHS England team and safeguarding forums in the East of England.
The app provides an overview of necessary legislation and guidance covering both adult and children’s safeguarding and regional contact numbers.
This is available for free on the Apple App Store and Google Play Store on Android.
The below list are useful contact details for safeguarding adults & children.
Information correct as of 28 November 2024.
Call 111. People of all ages, including children, who are in crisis or concerned family and loved ones can now call 111, select the mental health option and speak to a trained mental health professional.
NHS staff can guide callers with next steps such organising face-to-face community support or facilitating access to alternatives services, such as crisis cafés or safe havens which provide a place for people to stay as an alternative to A&E or a hospital admission.
Free 24/7 advice and support service for children and young people. The number will not appear on the bill. Call on 0800 11 11 or go to website here.
Suffolk Domestic Abuse Helpline. Confidential help and support for the whole family 24/7, 365 days a year. Call on 0800 977 5690 or go to website here.
Free and confidential 24/7 support. A listening ear from a trained volunteer. Call 116 123 or go to website here.
Provided resources for adults and children to help them stay well. Support can be accessed by their team by calling 0300 111 6000 (available Monday-Friday).
National helpline for LGBT+ victims and survivors of abuse and violence. Call on 0800 999 5428 or go to website here.
The UK’s 24/7 crisis text service for mental health support. Text ‘SHOUT’ to 85258 for free 24/7 confidential support with mental health. Find out more on their website here.
The national police Prevent advice line is 0800 011 3764, share your concerns with a specially trained officer. Find out more on their website here.
Local Authority Designated Officer (LADO). Contact Suffolk MASH team: 0345 606 1499 or go to website here.
For Norfolk, contact MASH team: 0345 800 8020 or go to website here.
Free and confidential 24/7 telephone service for older people. Offering friendship, conversation, and support for people aged 55 or over, especially those who may be experiencing feelings of loneliness and isolation. Call on 0800 4 70 80 90 or go to website here.
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