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Our Inclusion Agenda

St Elizabeth Hospice is a hospice for all.

We believe that everyone who accesses St Elizabeth Hospice services should receive outstanding care regardless of their age, race, socio-economic situation, gender, nationality, sexuality, disability or beliefs.

Whether you are a patient, family member, staff member, volunteer or supporter, we are actively committed to ensuring we are inclusive and understanding to everyone from all backgrounds.

By building positive strong relationships within our local community, we are helping to improve our services and reduce inequalities for healthcare provision in East Suffolk, Great Yarmouth and Waveney.

We also aim to be a diverse workforce that reflects our local community.

We know we have a long way to go, and we may not always get it right, but we pledge to always make St Elizabeth Hospice a hospice for all.

What we are currently doing

  • Meeting with local community groups in Ipswich to chat about how to make the hospice more accessible
  • Arranging open events to the hospice for people representing a range of groups from the local community
  • Collaborating with our Compassionate Communities project to be more engaged with those with lived experience of end-of-life care or bereavement
  • Building connections with multi-faith groups
  • Looking at practical ways to ensure everyone is able to access hospice services – see our access tools section below.
  • Internally sharing resources and information with staff about inclusion with a dedicated Inclusion Matters campaign
  • Attending local events in the community

Tools we have to help on access & inclusion

To help improve accessibility to hospice services, we have the following tools in place currently:

  • Installed Sign Live – providing British Sign Language options for those who are deaf or have a hearing disability so they can understand the care they are receiving.
  • Implemented Recite Me – an online toolbar with translation options, easy read, audio descriptions to make our website more accessible. Access the toolbar now by hitting ‘Accessibility Tools’ button at the top of the page.
  • Interpretation and translation services – for helping you understand the care you are receiving