Some of our staff and volunteers from St Elizabeth Hospice and Zest
St Elizabeth Hospice - A hospice for all
St Elizabeth Hospice is a hospice for all.
We believe that everyone who accesses St Elizabeth Hospice services should receive outstanding care regardless of their age, race, socio-economic situation, gender, nationality, sexuality, disability or beliefs.
Whether you are a patient, family member, staff member, volunteer or supporter, we are actively committed to ensuring we are inclusive and understanding to everyone from all backgrounds.
By building positive strong relationships within our local community, we are helping to improve our services and reduce inequalities for healthcare provision in East Suffolk, Great Yarmouth and Waveney.
We also aim to be a diverse workforce that reflects our local community.
We know we have a long way to go, and we may not always get it right, but we pledge to always make St Elizabeth Hospice a hospice for all.
What we are currently doing
Building relationships, listening and learning:
- Meeting with local community groups in Ipswich to chat about how to make the hospice more accessible
- Arranging open events to the hospice for people representing a range of groups from the local community
- Collaborating with our Compassionate Communities project to be more engaged with those with lived experience of end-of-life care or bereavement
- Building connections with multi-faith groups
- Looking at practical ways to ensure everyone is able to access hospice services – see our access tools section below.
- Internally sharing resources and information with staff about inclusion with a dedicated Inclusion Matters campaign
- Attending local events in the community
Co-production - we’d like to hear from you
We recognise the need to explore and understand the end-of life concerns, preferences and priorities of our diverse community. We welcome the voices of people with lived experience to shape and inform service delivery.
If you’re interested in co-producing with us or just want to have a chat on making St Elizabeth Hospice a hospice for all, please contact Helen Finlinson on: firstname.lastname@example.org
Tools we have to help on access & inclusion
To help improve accessibility to hospice services, we have the following tools in place currently:
- Currently installing Sign Live - providing British Sign Language options for those who are deaf or have a hearing disability so they can understand the care they are receiving.
- Recite Me - an online toolbar with translation options, easy read, audio descriptions to make our website more accessible. Find out more on Recite Me here. Access the toolbar now by hitting 'Accessibility Tools' button at the top of the page.
- Interpretation and translation services - for helping you understand the care you are receiving
If you have feedback on accessibility, please contact us via emailing Helen Finlinson on: email@example.com or call our main hospice line on 01473 727776.
To help with clinical accessibility needs, please call our 24/7 advice line OneCall on 0800 567 0111.
Images above and below are from one of our 'hospice for all' events, connecting with the local community to improve our services