Emotional & Spiritual Support

The Emotional Wellbeing Team is here to support patients and families facing illness, bereavement and to support the staff who care for them.

Our emotional and spiritual support services are available to patients and families receiving care in East & Mid-Suffolk and through St Elizabeth East Coast Hospice in Great Yarmouth & Waveney.

Make a Referral Call Our Team: 0300 303 5196 (Mon-Fri, 9am-4pm)

Where do appointments take place?

The majority of our appointments take place at our Community Care Unit locations.

If you live in East & Mid-Suffolk, you can access support at the hospice in Ipswich. Some sessions are available in Felixstowe and Stowmarket.

If you live in Great Yarmouth & Waveney, you can access support at our locations in Beccles, Martham, Gorleston and Halesworth.

If you are unable to access these locations, in some circumstances, we can arrange to see you at home or virtually.

We are here to listen, offer advice and signpost to other organisations where appropriate. Support may include one to one counselling, family group work, art or music therapy or bereavement support through our LivingGrief service.

Discover our LivingGrief Bereavement Service

Contact the Emotional Wellbeing Team:

Emotional Wellbeing Enquiry Line

0300 303 5196

(Monday – Friday, 9am-4pm)

Out of Hours Phone Line

0800 567 0111

Our OneCall 24/7 Advice Line can take messages & signpost in an emergency

Local NHS Mental Health Support

Call 111 and select option 2 to access support for urgent mental health needs.

The 24/7 service is for people of all ages in Suffolk & Norfolk requiring mental health care, advice and support.

SignVideo

SignVideo is a remote interpreting company offering Video Relay Services, Video Remote Interpreting and BSL/English Translation Services.

By clicking on the button below, deaf BSL users will be connected to a professional BSL interpreter who will relay their call to your contact centre team; this will also be available on the SignVideo app.

The link acts as the “call” button for deaf BSL users and carries a unique identifier which shows SignVideo that the call is generated for St Elizabeth Hospice. The call will progress in much the same way as a hearing call.

St Elizabeth Hospice require no specialist equipment, training or skills. It is just another call. From there, the call can be re-routed accordingly to the appropriate department or staff member.

Connect to BSL Interpreter

Refer yourself to the Emotional and Spiritual Wellbeing Team

If you are filling in this form on behalf of someone else, please fill in their personal details rather than yours.

You can complete this form if you are a patient of the hospice or if you are a family member in need of emotional or spiritual support. This form is not for bereavement support.

If you need to refer to our LivingGrief bereavement service, please click the button below.

If you have any issues, please call the team on: 0300 303 5196, Monday – Sunday, 9am-4pm.

Refer to LivingGrief Bereavement Service