Information for patients
and families

St Elizabeth Hospice improves life for people living with a progressive illness such as cancer, multiple sclerosis, motor neurone disease and in the advanced stages of conditions such as heart, lung or kidney disease.

We focus on each patient as an individual and we support their family members and carers too. Our wide range of services are available in the community, at our Day Units, Inpatient Unit and at home.

Care is delivered by a skilled multidisciplinary team including doctors, nurses, physiotherapists, occupational therapists, complementary therapists, family support workers and healthcare assistants. We also have over 1,000 volunteers who help across all aspects of the organisation including supporting patient care.

Need some advice?

Our One Call service provides patients and their families/carers with expert advice from senior registered nurses.

One Call - One Number | 24hr Advice
0800 567 0111 calls are free from a BT landline.

Our 24 hour advice line OneCall continues to provide essential support for patients and families. OneCall is there to support everyone in our catchment area.

Supporting family and carers

Emotional support may be needed with adapting to a changing lifestyle, living with an illness and managing loss. Sometimes it can help to talk with someone who is not part of the family and who is a professionally trained, skilled listener with the ability to offer support with the challenges that living with a progressive illness can bring.

We offer various types of therapy including:

We also organise regular events aimed at supporting carers such as a restaurant evening at the Ipswich site for patients and their carers so they can enjoy a social activity in a supportive environment.

Emotional support is available to any person, their family, friends or carers who have been referred to hospice. For information on how to self refer and advice on providing support to yourself or your family please contact the emotional well-being support line on 01473 707999 (Monday to Friday 9am to 4pm)

For sending confidential patient related information, email:

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