Shop information

Shop information - updated 20 September 2023

Our St Elizabeth Hospice and Zest shops are accepting donations.

Details of your nearest shop can be found here.

Due to a high volume of donations being made to our Retail Centres, our Martlesham Heath Retail Centre and Holywells Road Retail Centre are currently unable to accept donations on Wednesdays.

Your valued donations are very important to us and we will always do our best to accept your donations, however we may not be able to during peak times due to health and safety related capacity concerns.

You do not have to ring before submitting donations.

Opening times may vary for each store, so please check this page before visiting.

St Elizabeth Hospice and Zest accept a wide range of donations. However, all donations must be saleable, clean and complete.


Unfortunately, we cannot accept the following items:

  • Broken items
  • Computer hard drives
  • Consumables
  • Coat hangers
  • Cot Beds
  • Child car seats
  • Crash helmets
  • Cosmetics & scents
  • CRT computer monitor screens
  • Duvets & pillows
  • Incomplete items
  • Mattresses
  • Medications & vitamins
  • Oil, gas & fuel filled items
  • Paints, solvents & adhesives
  • Perishable goods
  • Personal hygiene items
  • Plastic food containers
  • Printers, inks & toners
  • Smoking products
  • Used window blinds
  • Used underwear
  • VHS videos

Disclaimer: The acceptance of donations is at the discretion of the shop manager, and we reserve the right to refuse donations for any of the following reasons:

  • The shop or retail centre has reached its storage capacity
  • The donation poses a safety hazard to staff
  • The donation includes items from our exclusion list
  • The donation does not fulfil our acceptance criteria of being saleable, clean and complete

We thank you for your understanding and cooperation!

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