Support for residents
Sometimes residents in care homes may need more emotional support than can be provided day to day by staff.
If the resident is a hospice patient we can support with:
Support for all families and friends
Particularly during the lockdown of care homes during the coronavirus pandemic, families and friends may have greatly struggled with being separated from their loved one.
We can offer one to one support by telephone or video call via Zoom to support you in this difficult time.
All families grieving the loss of someone in a care home in East Suffolk can access our bereavement services if that person died from a progressive illness or COVID-19.
They do not have to have been known to the hospice. Please be in touch via the details below. We are here to help you.
Support for staff
We want to support all care homes in East Suffolk during these extraordinary times. Access to our staff support line and debrief sessions can be arranged with the team.
Through our education department our skilled clinicians can offer bespoke training on:
- Managing multiple losses
- Recognising signs of trauma
- Working creatively with challenging behaviour
- When to refer residents and families for specialist support
Webinar: How could your care home benefit from specialist bereavement and emotional wellbeing input
The emotional wellbeing team at St Elizabeth Hospice have been hosting webinars to help care homes with bereavement and emotional wellbeing.
Topics covered include:
- Providing support to those with anxiety and depression
- Supporting individuals with challenging behaviour
- Identifying signs of trauma in staff-compassion fatigue
- Identifying when to refer residents' families for specialist support
- Bereavement and grieving in the COVID-19 crisis
The most recent webinar can be viewed below and was recorded in July 2020.
The questions section at the end of the webinar has been transcribed and can be found below the video.
Care Home Webinar Questions
"We are a large care home with many residents and, as a result, we have a lot of staff who take care of them. Do you have the capacity to help large numbers of care home workers?"
At the moment, there is no waiting list and we are well equipped with a large team to provide support and advice to care homes with a large amount of staff.
"How do we respond to residents and their families when they ask us why our care home is referred to this type of service at a hospice when we aren’t specifically looking at the end-of-life issue?"
We understand that whilst care homes appreciate the fact it is not just about the end-of-life needs, residents and their families may interpret this differently.
As a hospice, we have an established structure in providing emotional wellbeing and support, where dedicated teams are set up purely for these support needs and not approaching it from an end-of-life angle.
We also hope that by working with care homes and their staff, we can help reassure residents and their families that as a hospice, we do so much more than end-of-life care, and we strongly believe in ‘quality of life’, no matter how long that may be.
"Are there any printed materials that we can use at care homes which we could display which act as an 'eye-opener' or 'conversation starter' to help residents and their families start talking about the topics which are often seen as uncomfortable to discuss?"
We have distributed posters to care homes across the region, but if you would like copies then please get in touch with us at firstname.lastname@example.org.
We love the idea of the posters as a conversation starter, but in order for meaningful positive conversations to happen, having care home key workers equipped with the means to talk about these topics is key.
We have the capacity to tailor the needs of our services to your care home so please get in touch with us if you feel you could benefit from additional support.
Out of hours phone lines
If you are trying to access the emotional wellbeing enquiry line outside of its operating hours, the hospice OneCall service can take messages and signpost in an emergency. Call the team on 0800 567 0111.
First Response is a 24/7 helpline offering immediate advice, support and signposting for people with mental health difficulties. If you are experiencing something that makes you feel unsafe, distressed or worried about your mental health, you can call the First Response helpline on 0808 196 3494.