Support for residents
Sometimes residents in care homes may need more emotional support than can be provided day to day by staff.
If the resident is a hospice patient we can support with:
- One to one counselling and support
- Processing the losses associated with old age and moving into a care home
- Bereavement support following the death of another resident or family member
Support for all families and friends
All families grieving the loss of someone in a care home in East Suffolk can access our bereavement services if that person died from a progressive illness or COVID-19.
They do not have to have been known to the hospice. Please be in touch via the details below. We are here to help you.
We recognise that staff in care homes have been under incredible amounts of pressure during the coronavirus pandemic and beyond. We are here to support staff in our accredited care homes.
Through our education department our skilled clinicians can offer bespoke training on:
- Managing multiple losses
- Recognising signs of trauma
- Working creatively with challenging behaviour
- When to refer residents and families for specialist support
Care Home Webinar Questions
"We are a large care home with many residents and, as a result, we have a lot of staff who take care of them. Do you have the capacity to help large numbers of care home workers?"
At the moment, there is no waiting list and we are well equipped with a large team to provide support and advice to care homes with a large amount of staff.
"How do we respond to residents and their families when they ask us why our care home is referred to this type of service at a hospice when we aren’t specifically looking at the end-of-life issue?"
We understand that whilst care homes appreciate the fact it is not just about the end-of-life needs, residents and their families may interpret this differently.
As a hospice, we have an established structure in providing emotional wellbeing and support, where dedicated teams are set up purely for these support needs and not approaching it from an end-of-life angle.
We also hope that by working with care homes and their staff, we can help reassure residents and their families that as a hospice, we do so much more than end-of-life care, and we strongly believe in ‘quality of life’, no matter how long that may be.
"Are there any printed materials that we can use at care homes which we could display which act as an 'eye-opener' or 'conversation starter' to help residents and their families start talking about the topics which are often seen as uncomfortable to discuss?"
We have distributed posters to care homes across the region, but if you would like copies then please get in touch with us at emotionalwellbeing@stelizabethhospice.org.uk.
We love the idea of the posters as a conversation starter, but in order for meaningful positive conversations to happen, having care home key workers equipped with the means to talk about these topics is key.
We have the capacity to tailor the needs of our services to your care home so please get in touch with us if you feel you could benefit from additional support.
To discuss and access emotional and spiritual support call us directly on our LivingGrief & wellbeing enquiry line:
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Emotional wellbeing enquiry line Monday - Friday, 9am-4pm 0300 303 5196
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Alternatively, you can email the team here
Access local NHS mental health support
Call 111 and select option 2 to access support for urgent mental health needs. The 24/7 service is for people of all ages in Suffolk & Norfolk requiring mental health care, advice and support.