Visitors to the inpatient unit (IPU)

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Arriving at the hospice

 Parking is available at the front of the building. Visitors are asked to sign in and out at reception when entering or leaving the building. If you have parked in the car park, please leave your car registration with the receptionist.

During normal office hours, entry to the building is via the main reception at the front. Out of normal hours, or when reception is closed, there is an evening entrance, signposted to the right of the building. Please ring the buzzer and you will be let in.

 

Coming to the hospice from outside the area

If you are arriving by train, there is a taxi rank at Ipswich train station, but there is no direct bus service to the hospice. For bus routes to the hospice please visit ipswichbuses.co.uk.

If you are driving to the hospice, the postcode is IP3 8LX.

There are numerous shops, supermarkets and restaurants within a short driving distance of the hospice, and a number of hotels.

 

Visiting times

There are no set visiting times to the IPU and you are welcome to visit throughout the day.

We start to settle patients for the night from 8pm, so we ask that if you do not need to stay the night, where possible, visits are concluded around this time.

 

Meals and refreshments

Meals for patients are free of charge. Please inform staff of any special dietary requirements.

Family and friends can pre-book a paid lunch by completing the form in the dining room before 10.30am. Lunch is served between 12 and 1.30pm and payments can be made at the till in the dining room.

Snacks and drinks are available to buy and there is also a coffee machine with a variety of hot drinks (donations are welcome).

Breakfast for patients is served from 8am and a light breakfast will be offered to visitors who need to stay the night.

Lunch is served to patients from 12pm and an evening meal from 5pm.

Visitors are welcome to use the kitchen on the IPU to make drinks and snacks.

 

Hospitality room

A hospitality room is available for visitors needing to stay the night. This is allocated according to need on a day by day basis.

The room has a sofa bed with bedding, a TV and a shower room. If you use this facility, please leave it tidy and vacate it by 8am in order to allow for cleaning.

 

Infection control

Hand sanitisers are provided for use on both entering and leaving the IPU for infection

control. If you are unwell, please check with staff before visiting IPU as some patients’ immune systems may be compromised, and they may be more at risk of infection.

 

Pets

We know how important pets are to families. Well behaved pets may be allowed to visit with prior agreement - please check with staff beforehand.

Dogs must be kept on leads in the hospice and its grounds and you are responsible for cleaning up after any pet that you bring in. Dogs are not allowed in the dining room, or the IPU kitchen.

 

Flowers

You are welcome to bring in flowers for patients. There is an area in the IPU kitchen with vases and scissors. Please feel free to ask a ward volunteer for help or assistance.

For infection control purposes, please do not empty water from flower vases in to the sink for washing up, there is a separate sink for flower arrangements.

 

Laundry

We do not have personal laundry facilities at the hospice. We ask that families take laundry home where possible.

 

Smoking

The hospice is a no smoking site. If visitors wish to smoke we ask that they do so off site. We have a designated smoking room on the IPU strictly for patients’ use only.

 

Wifi and mobile phones

Mobile phones can be used on the IPU. Please ask a member of staff for the WiFi password.

 

Our team

The hospice has a team of clinical and medical staff here to support you, your family and friends.

You will meet our specialist doctors and nurses and be supported by our healthcare assistants. You may also come into contact with other members of the multidisciplinary team including physio and occupational therapists and the emotional wellbeing and spiritual care team.

You may also be offered different therapies, including art, music or complementary therapy as part of your treatment.

In addition, we have a team of volunteers who help with the practical day to day things, such meals and refreshments, making beds and ward clerk responsibilities.

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