Bereavement support

Bereavement support during coronavirus pandemic

Although we have had to change how we operate many of our hospice services we are still here to offer emotional support. All St Elizabeth Hospice bereavement services are available to anyone affected by grief from a long term condition or from COVID-19; you do not have to have had previous contact with the hospice to access our bereavement services. We welcome requests for support from families whose loved one was cared for in hospital, in a care home and in the community.

The emotional and spiritual wellbeing team is still accepting referrals as usual. We will be offering telephone and online support to those referred to us.

There may well be additional worries and concerns at this time.

You may be concerned about what might happen to someone living with a life limiting illness if they get coronavirus. You may be thinking about whether services they access will continue and you may be struggling with being separated from people you love. If you’re providing care for a family member or friend, you may be thinking about what will happen to their care if you become ill.

You may feel very alone following a bereavement.

These are all normal things to worry about in this situation. It can help to talk through your concerns and get some support from family and friends.

We are living in exceptional times when we are having to adapt the ways we normally do things in all sorts of ways. Becoming bereaved during the coronavirus pandemic brings additional challenges and may well lead to greater intensity of thoughts and feelings.

Download these useful documents to help:

If you need support in your bereavement please call:

565 Service


565 Service provides emotional support for children, young people and families living with a family member with progressive illness. The service also provides bereavement support following the loss of a loved one, via family meetings, one to one counselling and group work.

Find out more about 565 Service...


By clicking on the GriefChat box below, you can talk directly with a specially trained bereavement counsellor.

GriefChat counsellors are highly experienced in supporting bereaved people. They will listen to your story, explore how grief is affecting you and help you to find additional support.

GriefChat is a free service and is available Monday to Friday, 9am-9pm.

Please be aware, GriefChat is a third party service and not a St Elizabeth Hospice employee.

The service is available to all St Elizabeth Hospice website users over the age of 18. Where it may be identified that a service user is under the age of 18, GriefChat counsellors will outline the terms of service provision and direct the child/young person to other appropriate provision.

Maintaining a good mental health

It can help to talk through your concerns and get some support from family and friends.

Even though you may be physically separated from people who support you, think about how else you can connect with your loved ones and feel connected. Keep in contact by phone and access platforms and apps such as Facetime, Zoom or WhatsApp.

Some useful resources for maintaining good mental health:

First Response is a 24/7 helpline offering immediate advice, support and signposting for people with mental health difficulties.

If you are experiencing something that makes you feel unsafe, distressed or worried about your mental health you can now call the helpline on 0808 196 3494.

Find out more here.

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