St Elizabeth Hospice works together with East Coast Community Healthcare (ECCH) to support the care and treatment of residents living with a life-limiting illness in the Waveney and Great Yarmouth area.

If you or someone you know is living with a life-limiting condition including cancer, heart failure, lung, kidney, liver and neurological disorders please contact us on our 24-hour advice line, One Call: 0800 567 0111.

Together we provide palliative care medical and nurse consultant support at home, in day care facilities, and at Beccles and the James Paget University Hospitals.

We offer emotional wellbeing support and a bereavement service through LivingGrief. These services are currently provided through phone and online support during the pandemic. We are offering face to face appointments where appropriate. Read more on the service below.

We work with your usual GP, consultant and community teams to provide your care.

Referrals are accepted for patients over 18 years of age with a life-limiting or progressive illness and can include support for family members

To contact the service, to make or change an appointment, you will also need to call the OneCall number.
One Call - One Number | 24hr Advice
0800 567 0111 calls are free from a BT landline.

Referrals are accepted for patients over 18 years of age with a life-limiting or progressive illness. Patients may have unresolved or complex symptoms that cannot be met by their usual health care professional team. This may include support for family members.

If you are a healthcare professional, or an individual wanting to refer to these services, please fill in the online referral form.

 The services we provide in this area are:
  • Specialist consultant support to six palliative care beds at Beccles Hospital
  • In reach support into James Paget University Hospitals
  • Access to our 24 hour specialist palliative care advice line, OneCall, for patients, relatives and healthcare professionals – 0800 567 0111
  • A community nursing specialist service during working hours
  • Community Care Unit support - replacing day services from 2021 - read more below.
  • LivingGrief bereavement service support
Community Care Unit

The Community Care Unit is a new service, replacing Day Care services in both East Suffolk and Great Yarmouth and Waveney.

The Community Care Unit will continue to support patients with complex needs. The new service will support symptom control, advance and improve ease of access to professionals and provide social integration.

It is aimed at those suffering from a progressive or life-limiting illness requiring the input of several of our professionals and who would benefit from having their appointments on the same day.

In Great Yarmouth and Waveney, in partnership with East Coast Community Healthcare:

  • Community Care Unit locations will operate across the region, instead of being limited to one location and one day of the week
  • Locations for the Community Care Unit in this area will be at: Martham Medical Centre on a Thursday and Sole Bay Health Centre on a Friday. Dates are to be confirmed with this starting
  • Pre-booked appointments will be available for patients to receive multi-professional input
  • Patients booked in with the relevant professionals will have the option to stay on the day of the visit
  • Patient care will be booked depending on individual needs

To contact the Community Care Unit Team in Great Yarmouth and Waveney, please call our 24/7 OneCall number on 0800 5670 111

The referral process for the Community Care Unit remains the same. For Great Yarmouth and Waveney, please refer here. 

Formerly known as day services or day care, it is a place where patients can attend who have a progressive or life-limiting illness, requiring input from several of our professionals.


It is to support people with symptom control issues, provide rehabilitation and social opportunities in an environment that is friendly and relaxed.

If a patient is already known to the hospice, they can discuss this with a member of the team at their next appointment or via the OneCall number on 0800 5567 0111 and you can discuss this with a member of the team.


For Great Yarmouth and Waveney, please refer here.


Each referral will be assessed by the team for suitability. A team member may want to discuss this further with you to ensure that this service is best placed to meet your needs. We may also work with other services in the local area so that your personal goals can be met.

To attend on a given day at one of our Community Care Unit locations where you will have pre-booked appointments with the professionals you would benefit from seeing.

You may wish to spend time relaxing, socialising or to make use of what we have on offer e.g. internet, library.

Please bring with you what you require for the length of time you are with us. For example, medications, water and mobile phone. If you have a live in carer or a personal care assistant, you may find it helpful to bring them with you.

This is dependent on the location of the unit.

In Great Yarmouth and Waveney:

  • We are open between 10am and 4pm.

In Ipswich:

  • We are open between 9am and 4pm Wednesday and Thursdays and from 9am to 3pm on Tuesdays. Staff to support your personal care needs will be available from 9am – 4pm each day.

There will be some light refreshments and beverages available. You are also welcome to bring your own.

This will depend on when each professional will need to see you. Some people may come weekly to begin with and then may only need a review six months later. Some people may only need to be seen twice a month. This will be discussed with you and will be dependent on your own therapy goals.

We plan to have bookable appointments available for our hairdressers, complementary therapy and beauty treatments for a small additional fee. Please note, that this will not be available in the initial periods while the service is being developed.

At your initial assessment, your care needs and goals will be discussed. The hospice Community Care Unit offers a social element to our services, however if it is identified that you and/or your carer would benefit from respite, we will work with you to explore services in the community available to help you meet this need.

This will be discussed as part of our triage process. Each location will have on site healthcare assistants who are there to assist with some activities to support your comfort.

Each of our sites provides free parking.

Yes, we can provide you with the contact details should you need to organise ambulance transport.

As well as reading this page, you can call our Community Care Unit team. For Great Yarmouth and Waveney, please call our OneCall team: 0800 567 0111.

Watch this video to hear about Erika's experience of services in Great Yarmouth and Waveney:


Senior man with walker and caregiver
Female Support Worker Visits Senior Man At Home
LivingGrief is the St Elizabeth Hospice bereavement service.

LivingGrief is available to those already known to the hospice in Great Yarmouth and Waveney.

We are here to help open up conversations about grief and support you and loved ones throughout bereavement.

You may be affected by grief from a recent bereavement, which has happened during the pandemic, or need help years on from a loved one’s death. Whatever the situation you find yourself in, our team are there to help and listen.

Talk confidentially in person with our LivingGrief team on the phone

Need to talk on the phone? Speak with our professional team through our enquiry line. The team are there to listen and conversations are confidential.

Discuss how you're feeling and how you can be supported through our enquiry line:

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    Enquiry phone line, Monday - Friday, 9am-4pm 0300 303 5196
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    Alternatively, you can email the team here
The hospice specialist palliative care consultants are:

Dr Kelvin Bengtson - Consultant in Palliative Medicine

Dr Alison Blaken – Consultant in Palliative Medicine

Dr Gemma Ryder - Consultant in Palliative Medicine

Dr Charlotte Williams - Consultant in Palliative Medicine

Dr Cecily Wright - Consultant in Palliative Medicine

Jeramy Philpott – Nurse Consultant in Palliative Care

This team will work with your usual GP, James Paget University Hospitals, Beccles Hospital and community teams to provide your care.


Beccles Hospital, St Mary's Road

NR34 9NQ


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