Supporter Care Administrator

Status: Permanent - 22.5 hours per week (preferably worked over 3 days, one which must include a Friday)

Salary: £11,913 (WTE £19,855)

Closing Date: 03/03/2023

Interview Date: 14/03/2023

St Elizabeth Hospice improves life for people in east Suffolk living with a progressive or life-limiting illness. Our work is centred on an individual’s needs, which means specialist support, whenever and wherever it is needed, whether at home, in the community or at the hospice.  Through medicine and therapy we ease pain; we give life purpose and make life liveable.

This role works as a member of the supporter services team providing support to the whole fundraising team alongside first class customer service to supporters of the hospice. The post holder will work collaboratively with colleagues to provide support across all areas and ensure a ‘seamless’ service is provided to supporters through effective teamwork, attention to detail and work management.

The successful candidate will be required to, but not limited to:

  • Be the first point of contact in to the fundraising team and respond to supporter’s questions, queries and concerns, using the fundraising database Donorflex.
  • Record all incoming and outgoing communications and activity on the fundraising and lottery database Donorflex.
  • Provide support to fundraising team for materials and equipment
  • Provide administration support for the lottery and raffles.
  • Provide administration support to members of the fundraising team.
  • Take the lead on specific fundraising projects as directed by the Head of Individual Giving or Supporter Care Manager e.g. lottery, Gift Aid audit etc.

Discover St Elizabeth Hospice & what it’s like to work with us

The hospice offers a generous holiday allowance, pension and other staff benefits.

For more details about this role please read the job description and person specification or contact Andy Whiteside, Supporter Care Manager on 01473 707047 or

Only applicants selected for interview will be contacted, and invitation to interview will be sent by email.  If applying, please keep a check on your emails including your spam/junk folders.

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