This session is aimed at HCA’s working in health and social care and is looking at clear communication around end of life care. This session will help to improve and develop your communication skills and aid understanding of how to approach and have difficult conversations. We will look at different forms of communication and how to overcome some of the barriers to communication.
What will I learn from this course?
- Explore the different forms of communication.
- The 5 E’s of communication.
- Barriers that affect communication.
- Ways to overcome the barriers to enable effective communication.