The Hub

The Hub

Updated 13 November 2020

St Elizabeth Hospice is leading a new coordination centre to manage services in the community for those needing palliative and end of life care.

Staff working in The Hub
Staff working in The Hub

Working with clinical commissioning groups, GPs and other health providers, The Hub has been set up at speed in the hospice education centre which has been transformed into a telephone response centre and logistics hub to co-ordinate end of life care in the community.

The Hub is an expansion of our OneCall service team - which provides 24/7 telephone support for patients, carers and healthcare professionals.

Working with our clinical partners, we are coordinating communication and care by:

  • Providing and coordinating care in people's homes
  • Providing advice on how to manage symptoms and administration of drugs
  • Arranging admissions to hospice
  • Providing psychological and bereavement advice
  • Arranging practical help to get equipment and medication

The Hub 

Call via OneCall: 0800 567 0111

Calls are free from a BT landline, OneCall continues to offer 24 hour advice and support.

If you need to speak to The Hub team regarding collections and deliveries, a OneCall staff member will redirect your call.

As of Monday 18 May, The Hub logistics team operates 9am-5pm, Monday to Friday. 

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Health Care Assistants outside the Education Centre which has been transformed into The Hub
Health Care Assistants outside the Education Centre which has been transformed into The Hub

Dr Ed Garratt, Chief Executive of the Clinical Commissioning Groups across Suffolk and North East Essex, said:

“I am extremely grateful to the staff at St Elizabeth’s Hospice for the speed in which they have set this service up.  We are in unprecedented times at the moment and this is an excellent demonstration of how we are all pulling together within our system to ensure local people and communities receive the care, advice and support they need. St Elizabeth Hospice has a strong legacy of providing high quality services to communities and this extra provision will be extremely important to many local families.”

Staff working in The Hub
Staff working in The Hub

The Hub in numbers - April to October 2020

St Elizabeth Hospice 2020 Pandemic Response April November

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