Services information

Services information

Updated 02 August 2021

Click on the tabs below to find out about our services and restrictions at this time.

The priority during the COVID-19 pandemic is to protect our patients, their families and our staff and volunteers.

We are testing all patients who are admitted to our Inpatient Unit for COVID-19, whether or not they have symptoms of the disease, unless there is a specific reason not to.

This is as advised by NHS England. If you have any queries about this, please ask a member of staff.

If you are concerned about your patient care and need further advice, please call our 24 hour advice line, OneCall, on 0800 567 0111.

Calls are free from a BT landline. OneCall is there to support everyone in our catchment area, including patients, relatives, carers and healthcare professionals.

Visit information on hospice visiting here for full details.

All visitors are required to either download the NHS COVID-19 test and trace app and scan the QR code in reception. Or, if you do not have access to the app, the reception team will ask for your telephone number when signing in. This is to help track who is coming in and out of the building and to protect you, staff and patients.


The Community Care Unit is a new service, replacing Day Care services in both East Suffolk and Great Yarmouth and Waveney.


The Community Care Unit will continue to support patients with complex needs. The new service will support symptom control, advance and improve ease of access to professionals and provide social integration.


It is aimed at those suffering from a progressive or life-limiting illness requiring the input of several of our professionals and who would benefit from having their appointments on the same day.


At St Elizabeth Hospice Ipswich, you can expect:

  • One central location at the hospice on Foxhall Road, Ipswich, IP3 8LX
  • Pre-booked appointments available so patients can receive multi-professional input on a Tuesday, Wednesday and Thursday
  • In the future, there will be the option to remain at the hospice in our Atrium on the day of the visit
  • Patient care will be booked depending on individual needs
  • A designated day for Zest young adults and families will be hosted on a Friday
  • We hope to provide a range of support groups and rehabilitation programmes
  • In the future, hairdressing, complementary therapy and beauty therapy will be available for a suggested donation fee

In Great Yarmouth and Waveney, in partnership with East Coast Community Healthcare:

  • Community Care Unit locations will operate across the region, instead of being limited to one location and one day of the week
  • Locations for the Community Care Unit in this area will be at: Martham Medical Centre on a Thursday and Sole Bay Health Centre on a Friday. Dates are to be confirmed with this starting.
  • Pre-booked appointments will be available for patients to receive multi-professional input
  • Patients booked in with the relevant professionals will have the option to stay on the day of the visit
  • Patient care will be booked depending on individual needs

Find out more on the Community Care Unit page here.

St Elizabeth Hospice is leading a new coordination centre to manage services in the community for those needing palliative and end of life care.


Working with clinical commissioning groups, GPs and other health providers, The Hub has been set up at speed in the hospice education centre which has been transformed into a telephone response centre and logistics hub to co-ordinate end of life care in the community.


The Hub is an expansion of our OneCall service team.


Working with our clinical partners, we are coordinating communication and care by:

  • Providing and coordinating care in people's homes
  • Providing advice on how to manage symptoms and administration of drugs
  • Arranging admissions to hospice or care home
  • Providing psychological and bereavement advice
  • Arranging practical help to get equipment and medication

Find out more on The Hub here.

Although we have had to change how we operate many of our hospice services we are still here to offer emotional support to our patients and families.


The emotional and spiritual well-being team is still accepting referrals as usual. We are pleased to offer face-to-face, online and telephone support.


There may well be additional worries and concerns at this time.


Click here to find out more about our emotional and well-being support during this time. 

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