Emotional & well-being support

Emotional and well-being support during coronavirus pandemic

Updated 22 November 2021

All St Elizabeth Hospice LivingGrief bereavement services are available to anyone affected by grief from a long term condition or from COVID-19; you do not have to have had previous contact with the hospice to access our bereavement services. We welcome requests for support from families whose loved one was cared for in hospital, in a care home and in the community.

The emotional and spiritual well-being team is still accepting referrals as usual. We are pleased to offer face-to-face, online and telephone support.

There may well be additional worries and concerns at this time.

You may be concerned about what might happen to someone living with a life limiting illness if they get coronavirus. You may be thinking about whether services they access will continue and you may be struggling with being separated from people you love. If you’re providing care for a family member or friend, you may be thinking about what will happen to their care if you become ill.

Click on the tabs below to see what support we can provide for you.

If you need further support in your bereavement, please call:

  • LivingGrief bereavement & emotional wellbeing enquiry line: – 0300 303 5196 (Monday – Sunday 9am-4pm)
  • OneCall – 24 advice from our hospice team 0800 567 0111
  • Or email: emotionalwellbeing@stelizabethhospice.org.uk

It can help to talk through your concerns and get some support from family and friends.

Even though you may be physically separated from people who support you, think about how else you can connect with your loved ones and feel connected. Keep in contact by phone and access platforms and apps such as Facetime, Zoom or WhatsApp.

Some useful resources for maintaining good mental health:

Access local NHS mental health support

Call 111 and select option 2 to access support for urgent mental health needs. The 24/7 service is for people of all ages in Suffolk & Norfolk requiring mental health care, advice and support.



LivingGrief is St Elizabeth Hospice's bereavement service.


We are here to help open up conversations about grief and support you and loved ones throughout bereavement. 


LivingGrief is available to anyone affected by grief from a progressive, life-limiting illness or from COVID-19.


You do not need to have had previous contact with the hospice to access our bereavement services.

Call us


LivingGrief bereavement & emotional wellbeing enquiry line: 0300 303 5196 (Monday - Friday, 9am-4pm)

LivingGrief Sessions


Our new LivingGrief Sessions are available to anyone who is bereaved in East Suffolk. 


LivingGrief Sessions provide online group support via Zoom for 1 hour, facilitated by members of St Elizabeth Hospice’s emotional and spiritual wellbeing team.


We are offering these sessions to anyone who is experiencing bereavement over the age of 18.


We support families who have had a loved ones cared for in hospital, in a care home and in the community. We also support staff and residents at care homes with bereavement. 


Find out more on LivingGrief Services on our website pages here.



Head over to this page to chat to a bereavement counsellor on live chat. 


By clicking on the GriefChat box, you can talk directly with a specially trained bereavement counsellor.


GriefChat counsellors are highly experienced in supporting bereaved people. They will listen to your story, explore how grief is affecting you and help you to find additional support.


GriefChat is a free service and is available Monday to Friday, 9am-9pm.


Please be aware, GriefChat is a third party service and not a St Elizabeth Hospice employee.


The service is available to all St Elizabeth Hospice website users over the age of 18. Where it may be identified that a service user is under the age of 18, GriefChat counsellors will outline the terms of service provision and direct the child/young person to other appropriate provision.

The illness or death of a close family member can be a painful and even lonely experience for a child or young person. It can be hard to talk with parents or close relatives who are upset, and friends may be reluctant because they do not know what to say.


565 Service is our bereavement support service for young people and families. 


565 Service provides emotional support for children, young people and families living with a family member with progressive illness. The service also provides bereavement support following the loss of a loved one, via family meetings, one to one counselling and group work.


We have lots of useful information tailored for parents, schools and children, including a range of activities suitable for people of younger ages. Click here to find out more.

We've made a range of activity sheets to try to keep children busy for a few minutes. A mixture of art, puzzles, maths and writing activities.

Visit this page to download the entire pack or the individual sheets.

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