Status: Permanent
Salary: £29,760 - £32,760 depending on experience
Closing Date: 08/09/2024
Interview Date: 16/09/2024
Hours: 37.5 hours per week
We are looking for an experienced IT Technician to join the team in ensuring the availability and smooth running of the Hospice’s ICT systems ensuring all staff have the necessary support and guidance.
You will be required to:
- maintain day-to-day operations of all Hospice ICT systems and liaise with external providers as required to ensure smooth running of all systems.
- implement changes and enhancements as instructed by the IT Manager to develop and support the Hospice IT infrastructure, procuring and installing software and hardware as required.
- provide telephone and desktop support to IT users of Microsoft Windows, Microsoft Office and other software packages including remote users.
- proactively monitor the IT helpdesk and prioritise and resolve any requests/issues or escalate to the IT Manager as appropriate.
- Support the delivery of IT projects.
The ideal candidate will have a relevant IT qualification e.g. BTEC National Diploma or equivalent and experience of Windows Server & Desktop, Microsoft 365, Azure and SharePoint.
St Elizabeth Hospice is an independent charity and hospice, which improves life for people in the East Suffolk, Great Yarmouth and Waveney areas living with a progressive or life-limiting illness. Established in 1989, the hospice has built a reputation for delivering high-level care to patients and the community it serves. Through medicine and therapy, they ease pain; give life purpose and make life liveable. Last year the charity supported over 4,000 patients and their families.
The hospice’s work is centred on the individual’s needs and they provide specialist support wherever it is needed; whether that is in the home, another setting in the community, in hospital or in the hospice itself. Support is provided to patients and their families via the Inpatient Unit, the Community Care Unit including outpatient’s clinics, home visits from the community nursing, medical or therapy team, the OneCall 24/7 telephone helpline and bereavement support.
In 2023, St Elizabeth Hospice merged with East Coast Hospice to form a collaborative approach to developing achievable and sustainable specialist palliative care services for people living in the Great Yarmouth and Waveney area.
The hospice offers a number of benefits including:
- Generous holiday allowance (above statutory levels)
- Pension (NHS pension transferrable)
- Employee Assistance Programme
- Life Insurance
- Occupational sick pay
- Free Parking
For more details about this role please read the job description and person specification or contact Paul Berriman, IT Manager paul.berriman@stelizabethhospice.org.uk
Only applicants selected for interview will be contacted, and invitation to interview will be sent by email. If applying, please keep a check on your emails including your spam/junk folders.