Lottery terms and conditions

All profits from the St Elizabeth Hospice Lottery go directly towards funding the services which help and support our patients and their families.

Joining and information

On receipt of your request to join the membership lottery, St Elizabeth Hospice will send you an introduction letter advising you of your membership number and your personal draw number. This has been generated randomly by our membership software during our application process. St Elizabeth Hospice (the promoter) may reject any application without giving reason at their discretion. If you have joined by direct debit your letter will advise you of the amount, date and frequency (e.g. monthly) your first and subsequent payments will be collected.

Your payment

In return for your subscription payment your random draw number will be entered into the weekly draw carried out normally every Friday. The weekly cost of entry is £1 per chance in advance.

Payment can be made by direct debit, standing order, cheque, credit or debit card (either online or over the telephone) or through a St Elizabeth Hospice lottery agent (if one is available in your area).

It will be appreciated by members that St Elizabeth Hospice Lottery cannot accept liability for the loss or delays in or theft of any communication sent by post, email or fax, nor for any delays in the banking system.

Prizes and notification

You will be notified in writing of any prize that you win within one week of the draw. A cheque for your prize amount will be sent with your notification letter.

Cheques are valid for six months from date of issue.

Our winning weekly numbers are published on our website.

Privacy

St Elizabeth Hospice promises to protect your personal data and not to misuse or share it. Unless otherwise indicated by yourself we may occasionally send you information to keep you up to date with the work that your contributions help to fund.

Age and residence verification

The requirements of the Gambling Act 2005 mean that St Elizabeth Hospice now has a statutory duty to verify that you are 16 years old or over and reside in the UK.

It is an offence for anyone under the age of 16 to participate in a lottery

By submitting your request to join the lottery you are agreeing to St Elizabeth Hospice carrying out checks in any way it may deem appropriate. This may include reference to credit and government agencies.

Credit/Debit card information

We promise to store your credit/debit card information securely.

Direct Debit payments

Your written authority is required to set up a regular payment using the direct debit method. Your direct debit record will be retained for a period of three years following your final payment - whenever that might occur. Where you have been contacted by telephone and asked to join by or amend your payment method to direct debit all calls will be recorded. No alterations to this payment method may then be made other than in writing and no amendments are possible including by email or other digital notification.

Standing Order payments

Your written authority is required to set up a regular payment using the standing order method. Your standing order record will be retained for a period of three years following your final payment - whenever that might occur.

Cancellation

If you wish to cancel your membership you may do so at any time. Cancellations received after 5pm on a Tuesday evening may not be actioned until after the following draw.

Please contact the lottery team on 0845 0585956 or email us at lottery@stelizabethhospice.org.uk

Refunds

Following cancellation we will offer to refund you the amount that you are in credit at the time (subject to us receiving notification before 5pm on a Tuesday). This will, in most cases, be refunded in the form of a cheque payment made out to the members name within two weeks.

However, if you pay by credit/debit card then your refund will be credited back to your card.

Entry into draws

Should you at any time wish to confirm that you will be or have been entered into a draw, please contact the lottery administrator on 0845 0585956. We limit the maximum amount of entries to £20 per person per week.

Complaints/disputes

All complaints and disputes will be dealt with in accordance with our policy, a copy of which is available from the lottery team. In the event that a complaint or dispute cannot be resolved then it will be referred to arbitration. As a member of the Hospice Lotteries Association this will be The Independent Betting Adjudication Service Ltd. (IBAS)

Self-Exclusion

Any requests to be self excluded from the St Elizabeth Hospice Lottery can either be telephoned through to the lottery team or emailed to lottery@stelizabethhospice.org.uk. Customers wishing to use this facility will not be able to rejoin the lottery for a minimum of 6 months thereafter.

Protection of customer funds

An amount at least equivalent to the balance on the deferred creditor account (which representing the balance of payments in advance) is kept in a separate lottery members bank account. This ensures that the Hospice has enough 'lottery each' on deposit and separately identified to cover liabilities for advance payments held. Hospice management accounts are produced monthly and reviewed by the Senior Management Team and budget managers. The Trustees review Hospice management accounts ar regular meetings. These controls assist the Hospice to monitor financial trends and any issues arising at an early stage.

Right to amend

St Elizabeth Hospice generally reserves the right to amend or modify these terms and conditions without notice.

St Elizabeth Hospice Lottery is a member of the Hospice Lotteries Association which on behalf of its members makes a financial contribution towards the GReaT Foundation www.thegreatfoundation.org.uk an organisation set up with the sole aim of promoting and encouraging responsible gambling. GAMCARE www.gamcare.org.uk, is the leading organisation that provides practical help to problem gamblers. Further support can be found on the Gamble Aware website www.gambleaware.co.uk

Registered Charity No 289154. Promoter: St Elizabeth Hospice. Personal licence holder: B Bolt. Please call either the lottery helpline 0845 0585956 for lottery queries or the fundraising office on 01473 723600 for any fundraising queries. Licensed by the Gambling Commission. (www.gamblingcommission.gov.uk)

Data protection

All information is held in accordance with the Data protection Act 1998 and a privacy policy is available on our website.

Collection of and use of personal information; your contact preference

We collect personal information when you make a donation, submit an online form or otherwise give us personal information. The personal information we collect may for example, include your name, date of birth, email address, postal address, telephone number and credit/ debit card details.
We use your personal information to give you the information you have requested and for administrative purposes. By joining the lottery scheme you agree to us contacting you by phone to tell you about other hospice products and services. If you do not want to receive calls, please ensure you indicate your preferences at time of joining, or contact us to amend these preferences.  If you find that you are getting information from us which you do not wish to receive, please contact us at the above address. Your personal information is not shared with third parties.

You have the right to know what information is being held about you.  You can ask us what information we hold by contacting us at the above address. You are entitled to withdraw your consent or opt out at any time by contacting us at the above address. Please keep your information up to date by letting us know at the above address if the information we hold is incomplete or incorrect.